FAQs
Frequently Asked Questions (FAQs)
📦 Ordering & Shipping
Q: What are your shipping charges?
A: We offer FREE shipping on all orders above ₹2000 within Delhi,
For other locations, shipping charges vary based on delivery address and order weight.
Q: How long will my order take to arrive?
A: Typically, orders are delivered within:
- Metro cities: 2-5 business days.
- Other cities: 3-5 business days.
- Remote areas: 5-7 business days.
Q: Do you ship internationally?
A: Currently, we only ship within India. We're working on expanding our delivery network!
Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a tracking link via email and SMS.
💳 Payment & Pricing
Q: What payment methods do you accept?
A: We accept:
- All major credit/debit cards
- UPI (Google Pay, PhonePe, etc.)
- Net Banking
Q: Are the prices inclusive of taxes?
A: Yes, all prices shown at the time of Checkout is mentioned with GST.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns queries within 24 days of delivery. if the item is unused and in original packaging.
Q: How do I initiate a return?
A: Simply email us at support@kooqiokids.com with your order number, or use our Returns Portal on the website.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive the returned item.
🎁 Products & Quality
Q: Are your products safe for children?
A: Absolutely! All our products meet international safety standards and are thoroughly tested for quality and safety.
Q: What age groups do you cater to?
A: Our products are suitable for children aged 0-12 years. Each product listing includes recommended age information.
Q: Do you offer gift wrapping?
A: Yes! We can in case you advice us to. Extra Charges may apply.
👥 Account & Privacy
Q: Do I need to create an account to place an order?
A: While you can check out as a guest, creating an account helps you track orders and earn rewards points.
Q: How do you protect my personal information?
A: We use industry-standard encryption and never share your personal information with third parties. Read our Privacy Policy for details.
🤝 Customer Support
Q: How can I contact customer service?
A: Reach us through:
- Email: support@kooqiokids.com
- Phone: +91-93548-66729 (Mon-Sat, 10 AM- 6 PM IST7
- WhatsApp: +91-93548-66729
Q: Do you offer bulk/wholesale orders?
A: Yes! For bulk orders, please email business@kooqiokids.com with your requirements.
🎯 Special Offers
Q: Do you have a loyalty program?
A: Not yet ! But Subscribe to our newsletter of Kooqio kids and get exclusive offers and deals on email from time to time.
Q: How can I stay updated about sales and new arrivals?
A: Subscribe to our newsletter and follow us on social media (@kooqiokids) for the latest updates and exclusive offers!
📱 Website & Technical
Q: Is your website mobile-friendly?
A: Yes! Shop easily from any device - desktop, tablet, or mobile.
Q: What if I forgot my password?
A: Click "Forgot Password" on the login page to reset it through your registered email.
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Still have questions? We're here to help! Contact our friendly customer support team through any of the channels mentioned above.
